Book Reviews: S.E.R.V.E —Empower Yourself, Empower Others and Make a Difference
December 1, 2017
S.E.R.V.E —Empower Yourself, Empower Others and Make a Difference
By Dr Seow Bee Leng
Candid Creation Publishing
Reviewer: Sadie-Jane Nunis
S.E.R.V.E with a twist
IF this name looks familiar, that is because Dr Seow has contributed numerous articles to Today’s Manager on topics like customer service and customer excellence. This is her latest book that discusses S.E.R.V.E which stands for significance, efficacy, relationships, variation, and the extra mile.
This book is a quick and easy read but it has more depth than its rather humble outlook. One can learn numerous lessons from this book. What I enjoyed the most is the interesting approach that Dr Seow took in terms of how she presented this book. She approached the topics from an E-mail exchange direction and it worked.
The E-mails felt real and not fake, which led to a more believable feel to the book. I also like that at the end of a chapter, there is a ‘let’s think about it’ page that makes you contemplate what you had just read and pull out interesting reflective points to ponder on.
Service excellence is always about putting others before self. Part of me feels that one of the reasons why this book works for Dr Seow is because she practises what she preaches and this shines true throughout the book and her message. Good for those in the service industry especially.
Copyright © 2017 Singapore Institute of Management
Article Found In
Issue 4, 2017