Issue 2, 2018

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Home > Publications > Today's Manager > Issue 2, 2018

 Issue 2, 2018

Cover Story

Growing a Smart Nation: Enhancing the Enterprise with Video Technology

​With Singapore’s vision of becoming a Smart Nation, the adoption of enterprise video is bound to elicit better customer and employee experiences, bringing benefits to organisations in the long run. This article also provides tips for enterprises to follow to ensure its successful integration within the enterprise.

From the Editor's Desk

From The Editors' Desk


The Art of Rejection

​Is it too late now to say sorry? Mastering the art of rejection is the first step in finding some of the best talents for your company.


Managing Extreme Change

​Organisations which master extreme change today will lead their industries tomorrow. This article suggests five activities to help your organisation better manage extreme change.

Viewpoints from a Leader: Mr Ken Lim

​I speak with Mr Ken Lim to get his views on management, leadership, and find out more about Johnson Controls’ collaboration with the  ITE.

Squad Effectiveness: The Ultimate Team Solution

​We are ready for our transition into a Smart Nation as long as we do not neglect the need to build and strengthen our human capital.

Preparing For A Smart Future

​Hoping that the education system delivers what employers need may be a long wait. We must take control of our destiny by preparing ourselves and our teams for the future.

Finding Long-Term Business Sustainability in the Food Industry through Systems Thinking

​Food industry businesses can be sustainable with a food distribution system that redistributes wasted food more evenly especially to individuals who are food insecure.


Workplace Communication in the Digital Age

​Consider the digital communication tools available and pick the best combination to get your messages across.


The Art of Leadership: Wisdom from the Ancient Chinese (Part 2)

​The second of a two-part article discusses a list of 19 behavioural characteristics of a wise leader based on the schools of legalism, humanism, and naturalism.

Information Technology

Rise of the Machines: Deep Learning, Machine Learning, AI, and Big Data

​Deep learning (DL), machine learning (ML), artificial intelligence (AI), and big data hold the promise of a dazzling future; while for others, they may be a source of anxiety, and even fear.


Agile in Acceleration: Driving Innovation from Within

​To drive innovation from within so as to remain agile, we must be willing to embrace failure, experiment small, launch early, and encourage independence.

Emotional Intelligence

Are You Kind to Yourself?

​Embodying kindness impacts others around us, but we should not forget to be kind to ourselves too.


Entering By The Backdoor: Understanding Cybersecurity and Online Banking in Singapore

​Carelessness among Internet-banking users and trust issues combine to make financial accounts increasingly vulnerable in a world where greed is the motivation for successful backdoor on-and-offline penetration.

Three Biggest Problems of Business Owners and What Stops Them from Scaling

​Business owners need predictable and easily scalable lead generation strategies with some money spent on advertising so that their salespeople can qualify and close the leads while marketing generates them.

Getting Ahead with Free Trade

​As international trade continues to proliferate, countries that feel they are not benefitting as much from trade agreements may arbitrarily lock their doors to free trade or renegotiate new agreements.

Five Provocative Questions for your Smart Nation Readiness

​Smart Nation can be your greatest opportunity. The key is to forget about technology and focus on business acumen. How good is yours?

Bountie: How it Plans to Contribute to the Smart Nation Movement

​Bountie uses blockchain technology to power up its platform so players in gaming and esports can make a living without being esports
elites and succumbing to the high pressure lifestyle.


Agility: The Key to Accelerating Digital Transformation

​Marketing speed, personalisation, and knowing your customer is key. Having more structured data allows for digital transformation to provide greater agility and insight into what your business and customers are doing.

Reflections on Consumer Trust: Lessons from United Airlines' PR Crisis

​The answer to public relations lies not in skillfully crafted narratives or contrived statements to avoid liability, but rests in trust and the interests of public good.

Human Resources

Bamboo Ceiling: Re-evaluating the Search for Global Asian Leaders

​The Center for Creative Leadership’s (CCL) report The Global Asian Leader: From Local Star to Global CXO identifies several takeaways that explore underlying issues for the lack of global Asian leaders.

Customer Service

Developing Future-Ready Service Professionals

​To make a difference in our service, employees must take charge, empower themselves to be future-ready, dive deep, and constantly improve to stay ahead of the new realities.