Issue 3, 2019

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Home > Publications > Today's Manager > Issue 3, 2019

 Issue 3, 2019

Cover Story

Is The End of Brick-and-Mortar Retail Nigh?

​Is it the end of an era for brick-and-mortar retail? Read on...

From the Editor's Desk

From The Editor's Desk

Features

You Are Good Enough! (Part 1)

​In Part one of a two-part article, the authors discuss Enoughless and Enoughness, terms used in their book You Are Good Enough!

Will Stock Market Reform Transform Vietnam?

​Will recent political steps affect the progress of Vietnamese stock markets?

Human Resources

Artificial Intelligence (AI) vs Human Touch: The Implementation of AI in the Workplace

​The implementation of AI in the workplace will soon replace the human touch and jobs might cease to exist.

Business

Legitimising Southeast Asian Authoritarianism: The Politics of State in Thailand

​This analysis of the politics of state in Thailand reveals its authoritarian structures that keep the military in power.

Leadership

The Three Strategies of Huang ShiGong on Business and Leadership (Part 2)

​Huang ShiGong’s Three Strategies were organised into three hierarchies of importance, namely the Lower Strategy, Middle Strategy,
and Upper Strategy. Part two touches on the Middle and Lower Strategies.

Customer Service

The Thinking Service Professionals

​Achieving superior quality service means that customers need to be engaged on a daily basis.

Communication

Presenting with Conviction

​Want to know how to make your presentations stand out? Read on...

Information Technology

Going Digital is Opening Up a Wealth of Retail Opportunities in Asia

​Mr Fitzgerald shares the numerous benefits as to why brick-and-mortar retailers should consider going digital.

The New Game Plan for Retailers in Southeast Asia

​Enterprise Resource Planning (ERP) can help retailers provide a seamless customer experience and grow brand loyalty.

Management

Viewpoints from a Leader: Mr Ryan Goh

I speak with Vice-president and General Manager of Asia Pacific, Zebra Technologies, Mr Ryan Goh to get his views on management, leadership, and find out more about Zebra Technologies.​

Ignore the Doomsayers

​Never give in to hypotheticals or naysayers. The impossible is only something no one has done yet.

Can Excellent Customer Service Exist Without Kindness?

​Bad customer service is frustrating so be kind and make someone’s day.

The Teabag Theories of Leadership

​Leaders are like teabags: you only discover how good they are when they land in hot water. Read on to find out why.

Combining Diversity and Inclusion (D&I) Policies For the Benefit of People and The Planet: Why D&I is Vital in Our Changing World

​The authors discuss the need for organisations to have D&I.

Investors Seek Sustainable Companies

​The annual reporting of non-financial information will enhance the visibility of listed companies among potential investors who seek sustainable investment and want to review a firm’s environmental, social, and governance efforts. More companies are proud to announce what they are doing to promote sustainability.

A Leader's S.I.M.P.L.E Rules of Success (Part 1)

​In part one of a two-part article, Ms Underhill tackles the S.I.M.P.L.E rules of success.

Finding The Sweet Spot to Run a Sustainable Business (Part 1)

​Want to be a sustainable business? Find out how in part one of this two-part series.