With Covid-19 still looming, Hyatt Regency Phnom Penh works towards ensuring highest levels of health and safety compliance.
Whether we emerge from the most acute phase of the pandemic into a Brave New World is largely dependent on whether we’re all observing heightened hygiene protocols. Hand-washing has become de rigueur and many of us routinely respect a six-foot corona bubble of personal space when we encounter others.
Hotels know this, and are enacting all kinds of stitch-in-time-saves-nine protocols to ensure the safest possible stay in a hotel. Here’s a sampling of how some hotels are changing their game.
Masking Up At Hyatt Regency Phnom Penh
Located in the heart of the Cambodian capital, Hyatt Regency Phnom Penh is committed to ensuring the highest level of health and safety compliance when the hotel officially opens in the first quarter of 2021. Face coverings will be mandatory for staff, guests, and visitors in all indoor public areas of the hotel.
“We delayed our opening in 2020 due to COVID-19 and the impact the pandemic has had on Cambodia, affecting international travel and severely limiting the number of business and leisure travellers to Phnom Penh,” said Herman Kemp, general manager of Hyatt Regency Phnom Penh. “This delay has positively impacted us by allowing additional time to put in enhanced hygiene and guest safety measures from the start, ensuring guests feel safe when dining and staying with us.”
Additionally, the 247-property will operate in accordance with Hyatt’s Global Care and Cleanliness Commitment to reimagine all touchpoints of the guest experience to provide a safe environment. Examples include daily temperature checks for all staff upon arrival to the hotel, socially-distanced seating arrangements in meeting rooms, Food & Beverage (F&B) outlets and recreational facilities, contactless check-in and check-out service, as well as regularly updated health and safety training protocols for staff. Guests will also be given complimentary personal protective equipment kits containing premium masks, alcohol wipes, and other comfort supplies upon arrival.
Five Rooftop Restaurant & Bar
Social Distancing in a Spacious Bali Resort
Social distancing comes naturally at this six-hectare property on the outskirts of Ubud, Bali. Tanah Gajah, a Resort by Hadiprana has just 20 suites and villas, each with its own air-conditioning system. The resort has already stepped up its game when it comes to making sure things are safe for both guests and staff. The entire property is sprayed down with disinfectant twice a week and housekeeping disinfects guest rooms on a daily basis. Hand sanitiser is available at all outlets (from the lobby to the swimming pool) and hand sanitizer is also distributed to each guest as well as a reusable fabric mask. The butler is the guest’s only point of personal contact and visitors will be escorted directly to their villa by their personal butler instead of checking in at the lobby. Once there, they can have a shower before completing the check-in process and the butler will return an hour later to complete their registration and pick up their laundry. On arrival and throughout the stay, there will be a daily temperature check for guests, as well as for staff.
Keeping Food on the Front Burner at Banyan Tree Samui
“All food & beverage served at Banyan Tree Samui can be fully traced with full documentation from the stage of receiving to storage, preparation, processing, cooking, and finally, serving. Even the temperature of the dish can be tracked and identified,” said the resort's Hygiene Manager Phakthima Naratthakit.
In fact, Banyan Tree has been ahead of the game for some time; the group has been employing hygiene managers at most of its hotels since 2010. "During this COVID-19 time, it is imperative for us to reinforce personal hygiene measures, such as food handlers being properly protected with masks and gloves, and their temperatures regularly checked,” she added. “We will do everything to ensure our guests are healthy and confident to stay here."
Phakthima Naratthakit—Hygiene Manager
Minimising Contact At Alma Resort Cam Ranh
The new 30-hectare Alma Resort encourages minimal interaction between staff and guests, and between guests themselves, in many ways. Guests can buy their own food from Alma’s mini supermarket to cook in their private kitchen or ask room service to deliver food to their doorstep.
Guests’ body temperatures are checked when they enter any of the resort’s F&B outlets, where everything brought to table is handled by the guests themselves. There are no longer items such as salt and pepper on tables; guests need to specifically ask for them, and they will be cleaned straight after use. Diners are encouraged to sit outside on the restaurant terraces in the fresh air, where there is plenty of space between tables. If guests do not want staff entering their rooms for the daily turndown service, Alma places extra towels, bed linen, and more in the guest room in advance.
Intensifying Disinfection Measures At Meliá Koh Samui
From the moment guests are transferred from Thailand’s Samui Airport to Meliá Koh Samui until the time they leave the beachfront resort, their stay is a fully sanitised one. Vehicles transporting guests to and from the airport are disinfected after every trip.
Disinfectants against COVID-19 and other bacteria are continually used throughout the entire resort, including in the entrance and lobby, check-in areas, restaurants and kitchens, guest rooms, pool areas, gymnasium, spa and kid’s club, with particular emphasis on key touch points such as switches, handles, telephones, chairs, desks, food and beverage tables, cutlery etc. Other precautions include deep cleaning guest rooms, covering all soiled linen transported from guest rooms to the laundry, and sanitising luggage trolleys after use.
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